<



CALL CENTER PERSONAL DATA PROTECTION LAW (KVKK/GDPR) INFORMATION TEXT

As Hızlı Information Technologies Inc., it is our priority to protect the personal data of our users. In line with this purpose, we would like to enlighten you as a data controller within the scope of the Constitution of the Republic of Turkey and the International Conventions on human rights to which our country is a party, and the relevant legislation, especially the Personal Data Protection Law, KVKK No. 6698. Your personal data is processed in connection with our activity and service purposes in a measured manner within the scope of KVKK 6698 and the European General Data Protection Regulation (GDPR) as the data controller in our call center processes and the company headquarters registered with the Adana Trade Directorate with the registration number 76658 and located at the address of HBT A.Ş., Yurt Mah. 71363 sk. Önerge Apt. Sitesi No: 7/A Çukurova/ADANA.

1-PERSONAL DATA WE PROCESS

  • Name
  • Surname
  • Contact Information (E-mail address, phone number, mobile phone number, address)
  • T.R. Identification number

2-PURPOSE OF PROCESSING YOUR PERSONAL DATA

  • Being able to address the caller correctly,
  • Confirmation of the call and determination of the number of calls for statistical purposes,
  • Answering questions and requests in order to provide effective customer service,
  • Customer complaint tracking,
  • Execution of customer relationship management processes,
  • Execution of activities in accordance with the legislation,
  • Execution of finance and accounting processes,
  • Execution of after-sales support services,
  • Making notifications to official institutions,
  • It is processed for the purposes of being used as evidence in disputes that may arise.

3- METHOD OF COLLECTING YOUR PERSONAL DATA AND LEGAL REASONS

Your personal data is collected by our company through automatic or non-automatic methods, physical and/or electronic media, our company's website, printed forms, call center, e-mail, sms, telephone, fax, complaint platforms, and other methods that may be added to them in the future. Legal obligations, establishment, exercise, or protection of a right, legitimate interest, and express consent, if found, are collected within the scope of personal data processing conditions (legal reasons).

4- TRANSFER OF YOUR PERSONAL DATA

Within our company, your personal data can only be accessed by our employees, who have limited access for the purposes listed, in order to fulfill their duties. Based on the legal reasons specified in Articles 8 and 9 of the KVKK, for the purposes stated above, some of your personal data may be sent to our domestic and foreign business partners, suppliers, authorized public institutions and organizations, group companies, company representatives or proxies, legally authorized persons and can be passed on to anyone.

5- YOUR RIGHTS REGARDING YOUR PERSONAL DATA

In accordance with Article 11 of the KVKK, regarding your personal data, provided that you prove your identity;

  • To learn whether the company processes personal data about you, if so, to request information about it,
  • To learn the purpose of processing your personal data and whether they are used in accordance with the purpose,
  • You have the right to learn whether personal data is transferred domestically or abroad and to whom.
  • In addition, you have the right to request the company to correct your inaccurate and incomplete personal data and to inform the recipients whose data has been or may have been transferred.

You can request the destruction (deletion, destruction, or anonymization) of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK. At the same time, you can request that the third parties to whom the data has been or may be transferred, be informed about your destruction request. However, while considering your destruction request, we will evaluate which method is appropriate according to the conditions of the existing case. In this context, you can always request information from us about why we have chosen particular the destruction method.


If you suffer damage due to the unlawful processing of your personal data, you can request the removal of the damage. You can forward your requests in your application to noreply@hizliteknoloji.com.tr e-mail address, your request will be finalized free of charge within thirty days at the latest, depending on its nature. However, if the transaction requires a separate cost for the company, the fee in the tariff determined in the Communiqué on Application Procedures and Principles to the Data Controller may be charged by the Personal Data Protection Board.

6- YOUR RIGHTS UNDER THE EUROPEAN GENERAL DATA PROTECTION REGULATION (GDPR)

Within the scope of the European Union harmonization project, you have the right to demand the following:

  • The right to be informed transparently about the use of your personal data,
  • When personal data is received by you; identification and contact details of the controller and, where appropriate, the controller's representative, where appropriate, the contact details of the data protection officer, personal data the right to be notified of the intended processing purposes as well as the legal basis for the processing activities,
  • The right to be notified of the information specified in Article 14 of the GDPR, if the personal data is not obtained from the data owner,
  • The right to confirm from the controller whether the personal data about you, as the data owner, is being processed and, in case of processing, the right to access the personal data and request the following information;
  • The right to request the controller to delete the personal data concerning you as the data subject without any delay,
  • The right of the data is subject to request restriction of processing from the controller,
  • The right to receive personal data about you as the data subject, which he has provided to a controller, in a structured, widely used, and machine-readable format,
  • The right to forward this data to another controller without any interference from the controller to whom the personal data is provided,

Regards,